Delivery Information

FREE UK SHIPPING ON ORDERS OVER £75

Free UK Standard Delivery will be applied automatically at checkout

STANDARD UK DELIVERY 

3-10 working days | £2.98

Due to high order volumes, it is currently taking a little bit longer than normal for orders to be dispatched. Customers will receive an order dispatch notification via email with tracking details as soon as their order has been shipped.

UK NEXT WORKING DAY

When ordered before 3 pm Monday – Thursday. If ordered on Saturday/Sunday arrives Tuesday | £5.98

Next Working Day delivery is currently unavailable.

EUROPE

Standard EU Delivery | 7-14 Working Days |  £12.98 / €16 (inc. VAT)

Any customs charges are the responsibility of the customer

INTERNATIONAL

US         

Standard US Delivery   |   £19.98 / $26 (inc. VAT)

Delivery timing varies by location

REST OF WORLD  

Standard ROW Delivery   |   £21.65 / €35 / $35 (inc. VAT)   

Delivery timing varies by country and location

INTERNATIONAL DELIVERY INFORMATION

  • We ship using various carriers including Royal Mail, DHL, and DPD.
  • If an item is sent via Royal Mail, at the point of international transit, the item cannot be tracked using the Royal Mail Track and Trace and is the responsibility of the local or national postal service.
  • Any customs charges are the responsibility of the customer.

We currently ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States.

GIFT WRAPPING AVAILABLE

Complimentary gift packaging is available on all orders, free of charge. You can choose this on the basket page. If you do not add this to your order when it is placed we are unfortunately unable to add this.

CANCELLING/ AMENDING AN ORDER

Unfortunately, once you have placed an order, we are unable to change or amend it as it will have already gone through to our warehouse for processing. If you have changed your mind about your order, then we ask that you contact us when you have received the order to say you would like to cancel it in line with the Consumer Contract for Distance Selling. We will provide you with a freepost label to return to us.

Changes to VAT for EU Orders from 1st January 2021

Please note that import duties and taxes may be charged on orders shipping to EU countries from 1st January 2021. These are set by the Customs Authority of the destination country. For all orders to EU countries, UK VAT will be deducted at checkout.

Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply. If you’re ordering products to be delivered to someone else, make sure that they’re aware that they’ll need to cover this before you order.

Unfortunately, we have no control over these charges and cannot predict what they may be, so we would advise that you check the import charges applicable in any country if necessary.

Due to concerns over these charges, we may make the difficult decision to no longer ship to certain countries

 

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