A few things you might need to know
No problem, just click on ‘Sign In’ at the top of any page and click on the ‘Change Password’ button, then follow the instructions to rest your password.
Buying online with Lola Rose is quick and easy. Simply select your chosen product category at the top of the page to view a list of items. You can refine your search if necessary using the sub-categories on the left side of the page. Click on any item to view it in more detail and add it to your bag. You can view and edit the items in your bag at any time by moving your mouse over the Shopping Bag on the top right corner of the page. Once you have made your final selection, simply click on the Shopping Bag and follow the instructions to reach the checkout.
Our standard delivery method is Royal Mail Recorded Delivery and is free for orders over £35 or £4 for orders under.
Express delivery is £7.50 for Royal Mail Special Delivery.
Our Same Day courier service (London postcodes SW1, W1, W2, WC1, WC2, NW1, NW3, NW6, NW8, SW3, SE6, SW7, SW10, SE1, EC1, EC2, EC3, W14, E1, E2, N1, N7, N5 only, Monday to Friday) is £25.
If you have selected Standard Delivery, your order will be delivered via Royal Mail Recorded Delivery within 3-5 working days of being placed.
If you have selected Express delivery, your order will be delivered via Royal Mail Special Delivery. It should arrive the next working day, providing the order was placed and payment cleared before 1pm.
If you have selected our Same Day courier service (London postcodes SW1, W1, W2, WC1, WC2, NW1, NW3, NW6, NW8, SW3, SE6, SW7, SW10, SE1, EC1, EC2, EC3, W14, E1, E2, N1, N7, N5 only, Monday to Friday) your order will be delivered the same day providing your order was placed and payment cleared before 3.30pm. Please email info@lolarose.co.uk if you have any specific office hours or requirements.
Please be aware that all delivery methods require a signature on receipt. If you are out when Royal Mail try to deliver your parcel, your postman should leave you a ‘While You Were Out’ card so that you can collect the parcel from your local sorting office, you will need to bring proof of address with you.
Yes it can. We understand that our customers may be at work during the day and prefer to have their order delivered to an office address, or sent to someone as a gift. You will be given the option to add a different delivery address when you reach the checkout.
If you need to return any goods for any reason, you can do so within 7 days of receiving your order, providing the item/s are still in all of their original packaging and all labels are present. Please note that earrings cannot be returned unless faulty, for reasons of hygiene. You will receive a refund for the value of the item (we will only refund postage if the item is damaged).
Yes, you can cancel your order within 7 working days from the day after the order was received. Simply return the unworn item/s in all of their original packaging (including any labels) and we will refund the value of the item/s within 7 working days of receiving the parcel.
Lola Rose can only exchange or refund items that were bought directly from our website. If you have been given a gift that was bought directly from our site and you wish to return it, please ask the purchaser to contact us directly.
Should you receive an item that is not in perfect condition, please contact us within 24 hours of receipt at info@lolarose.co.uk or on 0207 372 0777
Yes, we ship worldwide. Shipping in Europe costs £9.95 and outside Europe costs £19.95. We will send your order using Royal Mail International signed for, which is an insured service. We can track your order until it arrives in the destination country, where it will be passed to the local postal service and treated as priority mail.
It is completely safe to shop online with Lola Rose. We have taken all the necessary legal steps to encrypt our website and ensure your details are protected throughout your shopping experience.
Once you have completed your order you will be shown a success page on the website. We will also send you an email confirming that your order has been accepted.
From time to time we run promotions with the press, but the best way to make sure you are notified of all of our offers and news is to register for our newsletter.
We only sell current season and classic styles on our website. Sometimes we will feature stock from previous seasons in our online sales or at occasional sample sales. The best way to make sure you don’t miss out is to register for our newsletter so we can keep you up to date on upcoming sales and events.
To open necklaces and bracelets with a love knot, simply pull on the two beads closest to the knot on the main row of beads. To tighten a bracelet or shorten a necklace, pull on the hanging beads on the item to slide the knot along the cord.
We want you to enjoy wearing your Lola Rose jewellery for as long as possible, careful handling and storage will prolong the life of your pieces. We realise that sometimes accidents do happen and we offer a restringing service for damaged items where all the beads are present and only the cord needs replacing. Items less than a year old are repaired for free; older items incur a £20 charge. Please be aware that there is a lead time of around 8 weeks for this service as items are sent away to our factory, but your item will be returned to you as good as new. Unfortunately we are unable to repair or replace broken beads as we do not produce or store surplus beads.
Lola Rose jewellery is made using semi-precious stones, this is a natural material and whilst strong and durable, it can be fragile and should be looked after accordingly.
Lola Rose jewellery should always be stored out of direct sunlight in the velvet pouch supplied with the item. Never allow your jewellery to come into contact with perfume, cosmetics or other chemicals and remove items before swimming or bathing. Beads can be cleaned with a soft, dry lint-free cloth. The Sterling Silver in our rings and earrings can be polished gently with a specialist silver cleaning cloth to remove any tarnishing that develops during periods of storage.
All of our jewellery is made using semi-precious stones, all metal is Sterling Silver or gold-plated Sterling Silver. Some of our stones are dyed to achieve vibrant colours. You can find out more about our stones if you view the Stone Chart in Lola’s World.
Yes you can, please call us on 0207 372 0777 to place an order. We stock a wide range of colours in 3mm or 5mm widths, we can advise you on the right colour for your pendant when you call.
Yes, all of our jewellery is supplied in one of our pink velvet pouches with a branded ribbon in which you can safely store the item.
Your order will be sent in a plain jiffy bag with a branded Lola Rose address label. If you would like to have your item sent in plain packaging please email ana@lolarose.co.uk after you place your order and we can arrange this for you.
Yes you can. All purchases from the Lola Rose website can be returned for a refund or an exchange within 7 days of purchase, with the exception of earrings (for reasons of hygiene). Christmas orders placed during December can be returned up until January 6th.
Our website is set up to list all of our currently available stock. Unfortunately if you can no longer see an item it will indicate that we have sold out since you last visited the site.
If you can’t find an item on our website, please email us at admin@lolarose.co.uk we can send you a list of stockists who ordered the item you are looking for.
